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UX auditservices

An expert review of your website or app that finds where people get stuck, ranks every problem by what it costs you, and gives your team a clear fix for each one.
Book a UX auditSee what's included

Find out why people leave

The audit ends with a list your team can act on, ordered by impact.

  • Expert review

    We go through your website or app the way your users do, and check every key screen against established usability principles and accessibility basics.

  • Journey walkthroughs

    The paths that matter most, such as sign-up, checkout, booking or getting in touch, tested step by step to find where people hesitate or give up.

  • Analytics review

    Where your data shows people dropping off, so the findings point at the problems that cost you the most.

  • Ranked findings

    Every issue explained with a screenshot, why it matters and a recommended fix, ordered by impact so you know what to do first.

  • Quick wins & bigger changes

    Small fixes your team can make this week, kept apart from the changes that need design work.

  • Walkthrough & next steps

    A call to go through the findings with your team, and help designing the fixes if you want it.

    UI/UX design

How we work

From the journeys that matter to a plan for fixing them.

  1. Brief

    Agree the goals, the users and the journeys that matter.

  2. Review

    Walk every key screen and journey as your users would.

  3. Measure

    Check the findings against your analytics.

  4. Report

    Rank each issue by impact, with a fix for each.

  5. Walk through

    Go through it with your team and plan the fixes.

A good fit if

  • Visitors arrive but don't convert
  • Support keeps getting the same how-do-I questions
  • You're planning a redesign and want to know what to fix
  • Your product has grown and feels inconsistent
  • You need an outside view before investing in new features

Redesigning anyway?

Every redesign we do starts with an audit, so nothing that works gets lost.

Website redesign

Questions, answered

What people usually ask before a UX audit.

What is a UX audit?

A structured review of an existing website or app to find what makes it hard to use. You get a ranked list of problems with a recommended fix for each. Our article on what a UX audit is explains the method in more detail.

When should we get a UX audit?

When visitors arrive but don't sign up, buy or get in touch; before a redesign, so you know what to keep and what to fix; or when a product has grown screen by screen and feels inconsistent.

Is a UX audit the same as user testing?

No. An audit is an expert review, which finds most common problems quickly and for less. User testing watches real people use the product and catches what experts miss. Many audits end with a short round of user testing on the biggest problems.

How much does a UX audit cost?

It depends on the size of the product and how many journeys we review. After a short discovery call you get a proposal with the scope, timeline and price.

Is UX work worth it for a small business?

Usually, yes, because fixing a confusing form or menu is cheap compared with the visitors it loses. We wrote about it in is UX design worth it?

See your productthrough your users' eyes.

Tell us what you'd like to improve. We'll come back with a scope and a proposal.
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